NO CHARGE - FAMILY PASSENGER/ PET FRIENDLY PROGRAM

Dispatcher - Wright-Knox Motor Lines, Inc.

Job Type: Full-time

Role Overview:

In this dynamic role, you will serve as the vital link between our drivers and customers, playing a key part in ensuring the smooth flow of our logistics operations. You will begin by assisting experienced dispatchers in assigning and scheduling truck movements, utilizing our dispatch software to track drivers’ progress and providing route updates.

As you grow in this role, you will take on a specialized focus in Freight Management. You will become the primary point of contact for external brokers, responsible for sourcing freight, negotiating competitive fees, and managing the financial and logistical ins and outs of third-party loads, including driver detentions and layovers. This position offers a direct path to mastering both the operational and commercial sides of the trucking industry.

Key Responsibilities

Freight Management & Negotiation

• Main Point of Contact: Act as the primary liaison for freight opportunities.
• Negotiation: Proactively negotiate freight rates and fees to maximize profitability.
• Accessorial Management: Handle the negotiation and documentation of driver detentions and layovers to ensure fair compensation.
• Freight Sourcing: Actively search for and secure freight to optimize fleet capacity, minimize deadhead miles and      underutilization of resources.

Dispatching & Operations

• Assist experienced dispatchers with assigning and dispatching drivers.
• Utilize dispatch software to track driver locations and real-time progress.
• Monitor driver routes and provide timely updates to the team and customers.

Communication & Customer Service

• Provide clear instructions and updates to drivers throughout their shifts.
• Address customer inquiries regarding pick-up and delivery windows with professional service.
• Build and maintain positive relationships with drivers, brokers, and internal team members.

Documentation & Compliance

• Document delays, issues, and customer inquiries accurately within the system.
• Manage order entry and billing through dispatch software to ensure financial accuracy.
• Monitor driver Hours of Service (HOS) and maintain a solid understanding of DOT regulations and company      safety policies.

Problem Resolution

• Identify potential transit issues or delays and escalate them to senior dispatchers when necessary.
• Assist in resolving scheduling conflicts and delivery roadblocks in a fast-paced environment.

 Qualifications

• Possess a passion for excellent customer service. 
• High school diploma or equivalent.
• Strong negotiation skills and natural aptitude for sales.
• Basic computer proficiency and the ability to learn specialized logistics software.
• Excellent communication and interpersonal skills.
• High attention to detail and a proactive, problem-solving mindset.
• Ability to thrive and remain calm in a fast-paced, high-pressure environment.

Performance Expectations

• Demonstrate success in fee negotiation.
• Maintain accurate and timely records of all freight movements and driver detention claims.
• Quickly become proficient in dispatch software and internal operational tools.
• Demonstrate commitment to driver satisfaction and safety compliance.

Job Title: Over-the-Road (OTR) Truck Driver

Role Overview:

As an OTR Truck Driver, you'll be responsible for the safe and timely transportation of goods, adhering to all federal, state, and company regulations. You'll play a crucial role in maintaining strong customer relationships and ensuring the smooth operation of our logistics network, with consistent and clear communication with our dispatch team.

Key Responsibilities:

• Safe and Efficient Driving: Operate a tractor-trailer safely and efficiently, adhering to DOT regulations and company policies.
• Hauling Freight: Pickup and deliver freight to assigned destinations on schedule, managing appointments and adjusting to unforeseen circumstances.
• Load Management: Properly secure loads, including hazardous materials, and ensure accurate weight distribution. Assist with loading and unloading as needed.
• Vehicle Maintenance: Conduct daily inspections of the truck and trailer, report maintenance issues.
• Documentation and Communication: Maintain accurate records, including logs, trip reports, and expense reports.
• Dispatch Communication: Maintain constant communication with dispatch, providing updates on your location, delivery status, and any potential issues. Follow dispatch instructions and provide feedback.
• Customer Service: Maintain positive relationships with customers, brokers, and shippers.
• Compliance: Adhere to all DOT regulations, company safety policies, and traffic laws.
• Trip Planning: Plan routes to maximize efficiency, fuel economy, and on-time delivery. 
• Authority and Judgement: Accept loads from dispatch, and in conjunction with dispatch, accept broker loads, and reject unsafe loads. Make sound judgements based on safety while away from the terminal, including determining whether or not to drive in adverse weather conditions.

Qualifications:

• Valid Class A Commercial Driver's License (CDL). 
• Clean driving record, meeting insurance requirements.
• Knowledge of DOT regulations and interstate highway systems.
• Ability to perform pre- and post-trip inspections.
• Proficiency in electronic logging devices (ELDs).
• Excellent communication and interpersonal skills.
• Ability to lift up to 100 lbs and perform physical tasks associated with the job.
• Ability to read, write, and speak English fluently.
• Ability to perform basic mathematical calculations.
• Successful candidates will be required to pass a drug screening.

Working Conditions:

• Long-haul driving across the contiguous 48 states.
• Irregular hours, including nights and weekends.
• Exposure to various weather conditions.

Performance Expectations:

• On-time deliveries.
• Safe driving record.
• Accurate and timely paperwork.
• Positive customer feedback.
• Proper vehicle maintenance and inspections.
• Adherence to all company policies and DOT regulations.
• Consistent and effective communication with dispatch.